Q: How quickly can I expect a technician for a service call?
A: Our typical response time for a service call is within 1 week of contacting us. If the service call is deemed hazardous or potentially life threatening, you can expect someone the same day.
Q: Do you offer free estimates? How much will the job cost me?
A: We do offer free estimates for any size job. Costs vary from job to job, a site visit would be required to estimate those costs.
Q: What area do you serve?
A: Our main service area is the Quinte region, but we will travel from Kingston to Oshawa, and from the southern tip of Prince Edward county to the Bancroft area.
Q: Do I require a downpayment to book my job?
A: For any job above $10.000 we require a deposit to schedule your job. The exact amount of the down payment will vary depending on the job type. Jobs with a higher up front material cost will have a larger down payment.
Q: What methods of payment do you accept?
A: We accept cash, Cheque, e-transfer, and online credit card payments (visa, mastercard, and capital one)
Q: Would you send a licensed electrician to my house?
A: All of our crews operate with 1 fully licensed 309A Electrician and 1 fully registered 309A Apprentice.
Q: Are you insured?
A: Yes, we are fully insured. Our liability policy meets or exceeds requirements to do any municipal, provincial, or federal branded project.
Q: Can I supply my own materials for the Job?
A: Yes, as a homeowner you are allowed to supply your own material. We do advise against it though. Part of the material mark up that contractors typically charge includes a labour warranty on all products we sell. If you were to supply material that was found to be defective 3 months later Brand Electric would not be responsible for the costs to change the parts. If it was material that we had supplied to you then we would cover any costs associated with that defective material.
